Businesses owe all customers a duty of care.


Javier A. Finlay

7/15/20211 min read

When someone gives their money to a business, they expect the product or service they purchase to perform as desired. They also expect to conduct their purchase and leave in the same physical condition as when they arrived. But this is not always what happens. Rather, businesses sometimes take actions, or fail to actions, which directly lead to their customers being injured.

Duty of care

Florida law requires all businesses to exercise a reasonable degree of care to protect their customers from harm while they are on the premises. The premises must be maintained in such a way as to prevent potentially dangerous threats from injuring people.

Dangers can take many different forms. Liquids left exposed on a floor can create a safety hazard leading to a person slipping and falling. Improperly maintained equipment can malfunction when a customer is near it or even using it. Unsecured products or shelving can fall on customers, causing serious injuries to unsuspecting people walking by.


When a business is aware, or should be aware, of a danger and fails to correct it, they have breached the duty they owe to their customers. If their failure leads to a person being injured, they can legally be held liable for their negligence.

Florida laws governing negligence give those injured the right to compensation for the injuries they sustain. But your ability to recover what you’re entitled to often turns on small facts discovered during a thorough investigation. If you are injured on the premises of another, seek the help of an experienced and knowledgeable professional to ensure you receive the compensation Florida law entitles you to.